I excerpted some of this from Hal Becker at Biz Journals.....
Two things that are for sure:
1. The economy eventually will improve and get better.
2. Most companies rely on salespeople to help with the bottom line. Continuing sales of a product or service for an organization, along with great salespeople, will be needed even more during these tough times. Which means your travel agent is even more important these days.
The first thing, which is of the utmost importance, is you, the customer.
This is the time to protect our customer base and make sure that you are satisfied, period!
The one way to do this is to get in touch with you. We want to build relationships with you and build them the way they are supposed to be built - by people dealing directly with people!
We need to ask you a simple and direct question: "How are we doing for you? Be honest, and tell me the truth." We are going to have to work harder. This means not only visiting existing customers and checking their true level of customer satisfaction but also going out and getting new business. Sure, the economy is slow, and none of us are buying as much of anything as we did a few years ago, but the fact remains that there is still business being done out here. And there are still plenty of places you can afford to go. But I would like to hear from you...great service stories and horror stories alike. What can Post Haste Travel, and Forever Cruising do for you to make your next travel experience exceptional? Let me know.
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