We have recently sent out an email survey, asking clients to updates their travel preferences. We keep a detailed database on all clients wants and desires for their travel experiences, including budgets, number of times per year they travel,who they travel with, (i.e. spouse, single, grandchildren, etc.) what type of travel they enjoy, whether cruise, tour, adventure, among others, and favorite destinations. Everyone's choices change over time, and updating this information helps us make sure that we only send the travel information that is relevant and wanted. We actively market to those of our clients that want to receive travel information, and are very careful not to send marketing to those not interested in receiving updates. Also, we want to make sure that no one misses out on some of the great travel deals available now. Cruises are unbelievably affordable, and many of our clients have been able to move up to to a move luxurious level of cruising for the same money as they've paid on other cruise lines. Hotel properties around the world are offering great amenities, including extra nights at no cost, spa credits, and of course, including our Virtuoso amenities. We have safaris to Africa coming up later this year, and many cruises with space reserved.
It's important to us to know where you're thinking of going on your next vacation, whether it's in the next few weeks or next year. This gives us the time to look at all the offers available and make you aware of them at the right time.
So when you receive your survey, please take the time to complete it. Our database will be updated automatically, and we can then follow up and make sure your needs are being met. If you haven't received an email survey, visit our websites and fill in a basic survey from there. Please make sure we have your up to date contact information too! New phone numbers and email addresses are very important. The TSA is also requiring we have your full name, (same as on your government issued ID) and date of birth of all travelers. We will be contacting you for this information soon.
Feel free to contact us by phone, 800-881-7690, or email, grace@posthasteatarvel.com, with any questions. We want to provide the best service possible to make sure you don't miss out on spectacular deals, exciting destinations, and all the extras a Virtuoso agency can provide. Be part of your own travel destiny. Thanks you for your help in making us the best travel advisers we can be.
Wednesday, May 27, 2009
Tuesday, May 19, 2009
Cruise space availability
I promised I would list some of the cruise group space we have reserved for the foreseeable future. All of these cruises have varying amenities and special offers available. Some are Virtuoso cruises, some are hosted. Please contact us for prices and accommodation information. Post Haste Travel -800-881-7690.
NCL- Roundtrip New York-to Bermuda August 2, 2009
Oceania- Barcelona to Istanbul -14 days-August 9-23, 2009
Oceania-Istanbul to Athens-12 days- August 23-September 5,2009
Princess-London to Rome-14 days - September 5-19, 2009
NCL-Athens to Istanbul- 10 days-September 29 -October 9, 2009
Holland America- Transatlantic-36 days-October 24- November 29, 2009
NCL-Roundtrip Barcelona-7 days-November 1-8, 2009
Princess-Transatlantic, Rome to Fort Lauderdale, 21 days-November 30 -December 21, 2009
Celebrity-Eastern Caribbean, Roundtrip Fort Lauderdale-7 days-December 20-27, 2009
Royal Caribbean-Eastern Caribbean-RT Fort Lauderdale-8 days-December 26 - January 3, 2010
Princess-Panama Canal, RT Fort Lauderdale-10 days-February 8-18, 2010
These are just a few of the cruises that Post Haste Travel has reserved space. We also have space on cruises from Singapore to Shanghai, and an Amazon River cruise.
Please give us a call. The offers are great and there is no better time to cruise than now!
Post Haste Travel 800-881-7690
Check our website for other travel offers. www.posthastetravel.com
Monday, May 18, 2009
Post Haste Travel newsletter article from my mother, the boss
From Sylvia Berman's " The Presidents Desk" column in the Post Haste Travel newsletter...
This is the first article I will write as "I", and not as "we". After 53 years I will be traveling alone, as my husband, Bob, passed away in March. The change is barely noticeable, as my daily routine is the same. The evenings are when life is quiet, and that is overcome with the myriad of work that I am able to bring home. Where do I go from here? Onward and upward. I will continue to travel to the countries that we both love in Africa, only now my companions will be other travelers who wish to learn what I can teach. To find the excitement in new places, new faces, new experiences. Africa is its people, as well as its animals, and it is never the same.
I will continue to take the easiest of all vacations, the cruise. I will cruise to locations that whet one’s appetite, to taste the unusual, and the unexplored. New ports are opening up to travelers that were closed a recently as last year. New parts of the world fulfill different needs for different people and for me, it means the ability to visit other cultures, other lands, where things are not the same as they are at home. Today that becomes easier and easier and so I will seek out the cruise lines that offer these new cities.
I guess that’s why Bob and I found Africa, the place we returned to year after year, so enticing. We never tired of having a lion trot next to our vehicle, or watch families of elephant parade in front of us, to see cheetah cubs frolicking with their mother, to push through the brush as we followed a rhino after its mate. Never the same, only now you can join me. Call and talk to me about my trip to South Africa this October. Become part of this learning experience.
This is the first article I will write as "I", and not as "we". After 53 years I will be traveling alone, as my husband, Bob, passed away in March. The change is barely noticeable, as my daily routine is the same. The evenings are when life is quiet, and that is overcome with the myriad of work that I am able to bring home. Where do I go from here? Onward and upward. I will continue to travel to the countries that we both love in Africa, only now my companions will be other travelers who wish to learn what I can teach. To find the excitement in new places, new faces, new experiences. Africa is its people, as well as its animals, and it is never the same.
I will continue to take the easiest of all vacations, the cruise. I will cruise to locations that whet one’s appetite, to taste the unusual, and the unexplored. New ports are opening up to travelers that were closed a recently as last year. New parts of the world fulfill different needs for different people and for me, it means the ability to visit other cultures, other lands, where things are not the same as they are at home. Today that becomes easier and easier and so I will seek out the cruise lines that offer these new cities.
I guess that’s why Bob and I found Africa, the place we returned to year after year, so enticing. We never tired of having a lion trot next to our vehicle, or watch families of elephant parade in front of us, to see cheetah cubs frolicking with their mother, to push through the brush as we followed a rhino after its mate. Never the same, only now you can join me. Call and talk to me about my trip to South Africa this October. Become part of this learning experience.
Monday, May 4, 2009
Client Relationship management
I'm heading to Las Vegas this morning for a weeklong conference on client relationship management. The travel industry has it's own industry specific CRM tools. Trams, or ClientBase, is a very deep, detailed program that helps travel agents and agencies compile a detailed list of clients data, desires,marketing info, destination info, family members, financial info, passport info, and tons of other information neccessary to make sure that each client is taken care of and that all marketing is done correctly. This conference will get us up to date on the addtional updates to the program, which means we will be able to collect even more information! Having this info is a great timesaver, and helps us connect to our clients all the better. We can notify them when their passports are about to expire. We can search their travel history and see what their preferences are, or notify them about great new deals on their favorite cruise lines. We can follow their family members birthdays and anniversaries, and make sure we know when big events are upcoming. All this helps us plan the best vacations for all our clients.
The conference is very intense for 4 days...7:30 AM - 8PM, then parties into the night. I'm an early to bed, early to rise person, so I usually miss the late nights. And the time changes does me no good either. By the time I get back Friday morning, after taking the red eye Thursday night, I'm exhausted. But I will have a ton of new information to share with our agents on all the new ways they can keep up with their clients in order to provide the best travel experiences possible.
Continuing your education in any field is ultimately important these days. With all the new software available, it's impossible to know everything, but important to keep up with as much as you can. That's my job, and I'm sticking to it!
The conference is very intense for 4 days...7:30 AM - 8PM, then parties into the night. I'm an early to bed, early to rise person, so I usually miss the late nights. And the time changes does me no good either. By the time I get back Friday morning, after taking the red eye Thursday night, I'm exhausted. But I will have a ton of new information to share with our agents on all the new ways they can keep up with their clients in order to provide the best travel experiences possible.
Continuing your education in any field is ultimately important these days. With all the new software available, it's impossible to know everything, but important to keep up with as much as you can. That's my job, and I'm sticking to it!
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